Shipping Policy
Processing Time
Please allow 1-3 business days processing time for your order to be shipped. During holidays orders can experience delays to be processed.
Note: During the holiday shopping season, please be aware of potential shipping delays due to high order volume and carrier-related issues. While we work closely with our shipping partners to ensure timely deliveries, they may experience delays beyond our control. Factors such as adverse weather conditions or other unforeseen circumstances can impact delivery times.
If invalid information is provided we will be unable to process your order due to inaccurate or incomplete payment or incorrect address information. Your order processing may be delayed an additional 3-5 business days if invalid information is provided.
***(Note: All shipping addresses are verified through US postal service, if you are unsure of your shipping address, please refer to USPS.com, this does not apply to international orders.
We ship Monday-Friday, EXCLUDES WEEKENDS AND PUBLIC HOLIDAYS OR POSTAL HOLIDAYS.
**Laguna Long is NOT responsible if the package is not delivered in the guaranteed shipping times as it takes 1-3 business days to process the order and we cannot be held liable for USPS Guarantees.
Wrong Address Disclaimer
It is the responsibility of the buyer to make sure that he or she enters the address correctly. We cannot guarantee address changes due to strict shipping schedules. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered. If your order is already processed or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. In that case, we will be able to provide you with a re-ship or refund.
Domestic Delivery Time- Standard Shipping:
Time in transit depends - our standard delivery time is around 3-9 days. Please note that time in transit does not include weekends or holidays. All delivery times are estimates. Laguna Long is not responsible for delays in delivery due to events beyond our control, including shortage of materials, labor strikes, transportation failures or acts of nature.
Canada Delivery Time- UPS Worldwide
Time in transit depends - our standard delivery time is around 15 days. Once the package reaches the custom, there can be a custom fee to Canadian local custom. Laguna Long is not responsible for the unpaid customs and return due to the unpaid customs, delays in delivery due to events beyond our control, including shortage of materials, labor strikes, transportation failures or acts of nature.
Refused, Lost, Stolen or Delay in packages
In case of refusal of a package, the shipping and handling fee will be charged to the payment form selected during checkout and will be subtracted from any refund. For any refused products a refund will not be initiated until the product is received and reviewed by LagunaLong team.
USPS is the primary delivery service used. We cannot guarantee replacement of lost or stolen packages shipped via USPS. In case of delays or any situation with your delivery please contact support@lagunalong.com. Laguna Long is not responsible for any lost, stolen or delayed packages.
***(Note: On very rare occasions international shipping to some countries can take 4-6 weeks. In severe cases 8-12 weeks. Laguna Long is not responsible for any delays caused by the destination country’s customs clearance processes. Shipping to certain countries may require additional shipping fees due to the geographical location.)
Cancel Order
Due to high order volume a customer's order goes directly into our fulfillment center to be processed. If the customer contacts within 30m after they purchased they can cancel their order. If the customer contacts after 30m of purchase time then we cannot guarantee the successful cancellation of the order. If your order is already processed or has already shipped, we cannot cancel the order. Customers will need to either refuse the package and immediately notify support@lagunalong.com the date it was refused or return the package with a valid tracking number and notify us with said tracking number so we can verify. Once we receive the package back to our warehouse and review we will be able to provide a refund.
Delivery of Items
In the event a customer’s tracking number states delivery was made to the customer's address, Laguna Long does not offer refunds if the item is claimed to not have been delivered. If an item is not received when tracking information confirms delivery, please contact the designated shipping company USPS for assistance.
Returns
In order to obtain your full refund for your bottle(s) you must return all bottles be they empty, full or partially full (and including any “bonus” or “free” bottles as paper of your order) back to our fulfillment center at the address listed below, within sixty (60) days of the date you originally ordered the product along with a written or printed note- inside the package- with the following information clearly written:
Your Order ID (Found in your receipt)
Your Full Name, and Full Address where the shipment was received Your Email Address and Phone Number Your original packaging slip (if available)
***(NOTE: Failure to return all bottles will result in a partial refund.)***
In order for your full refund to be processed the product must arrive at our fulfillment facility within sixty (60) days of the original purchase date. Failure to include all bottles purchased be they empty, full or partially full (including any “bonus”, “free” or “gifted” bottles), or failure to clearly write your order details as specified above so that a member of our fulfillment center staff can clearly read and allocate your return will both result in our inability to refund you. You pay for the return shipping. Once our fulfillment center has received the package and relayed the correct information to us, you will be issued a refund. Your refund will be credited back to your bank account and may take up to 3-7 business days to show in your statement, depending on the speed of the processing bank.
You must provide a tracking number for your return. Failure to send a tracking number can delay your return being reviewed.
By ordering through our website Laguna Long.com you are bound to the Terms and Conditions. If you have any questions, please let us know at support@lagunalong.com.